Success Story – Delivery Performance at aquatherm

BA Business Advice enhances delivery performance and customer satisfaction at aquatherm through process analysis, optimizations, and increased transparency.

Client: aquatherm GmbH
Objective: Improve delivery performance and customer satisfaction.
Project duration: October 2024 – April 2025
Highlights: Identification of key weaknesses in processes and organizational structure, followed by immediate implementation of improvement measures.

Project

Through targeted initiatives, aquatherm achieved sustainable improvements in delivery performance. The process began with a value stream analysis workshop, during which key challenges were identified. Based on these insights, workflows were optimized, routines adjusted, and cross-functional communication strengthened. The main achievement was establishing transparency to detect and eliminate critical (time-sensitive) root causes.

This structured and practical approach led to noticeable efficiency gains, positively impacting the entire process chain. The improved collaboration and transparency not only enhanced internal communication and performance, but also significantly improved the fulfillment of customer requirements.

BA Business Advice GmbH, a long-standing partner of aquatherm, took on this topic as part of its management consulting services. In the past, BA Business Advice successfully supported the implementation of SAP S/4HANA and SAP Digital Manufacturing at aquatherm. Even after the completion of this project, BA Business Advice continues to support the company as a trusted advisor, promoting the sustainable development of processes and structures.

How aquatherm improves its operations with SAP Digital Manufacturing